It sounds as though you are running a current version of the Fw Office, but not certain why using older version of Sitemate. I cannot answer in that older version why this is happening. I suggest since you are probably on a current USP to update the Nomad to the Mobile program. I tested in that version and is working fine. If you did purchase a USP and do not have your mobile key number, please contact our sales department at 800-225-2848 and they will help you out.