I am not certain the customer exact procedure, but here are the steps to export a layer or file as an ArcView Shape file.
1. Locate the desired layer or job under the tree view listing (Red Barn Tab) on left. 2. Right click on the job name or layer name and select Export. 3. Select AcrView Shape file for the export option. 4. Browse to Drive recognizing the USB. 5. I am not certain if they had to create a folder within the USB or they export directory to the Drive letter for the USB. 6. Enter a desired file name (if exporting a layer). If exporting a Job, the file name should already be created but can be changed as well. Click Save.