I would really need more information on this. How the actual supply is setup in FW Office. Could you get some sample data from the customer with this issue along with how the supply is setup in FW to completely understand and see what can be done. This data can be uploaded to www.farmworks.com/upload and a post back on how the supply is setup. Once that AgGPS data has been uploaded, please send an email to email@example.com Attn Kathy stating the upload is complete.