I was hear until 8:00 pm eastern time. Do not know why you were on hold for more then an hour. Was on calls quite often, but did not see anyone in the que for that length of time. Did you dial the support line at 800-282-4103 or the sales line at 800-225-2848? Please send me an email to firstname.lastname@example.org with your CD Key number for that Stockmate,that was provided to you, and I will be able to create the correct number for your version install.